Technical Support and Field Services

Technical Support  - Help When and where you need it.We understand the importance of your system investment. The system installed today must be maintained and kept in optimum condition for many years.

Titan presently supports more than 250 customer locations throughout the United States, Canada and Mexico with additional sites being added every day. We are committed to proving the best support in the security integration industry.

While Titan understands the importance of Design and Installation services, we also recognize the critical nature of ongoing customer support and system maintenance. Ther Titan Customer Support Center is dedicated to the task of handling your application questions and service calls.

Through state-of-the-art, in house systems, the Titan Customer Support Center is able to remotely view, monitor, adjust, run reports and execute system tests without the need or costs of dispatching service personnel. Titan employs a nationwide network of interrogators, dealers and resources to assist you with local installation and service requirements. This network is dispatched through our Project Management Team and the Titan Customer Support Center located at our Corporate facility in Tennessee as well as our Gulf Coast Regional office in Texas.

Our  Titan Customer Support Center is available 24 hours a day, 7 days a week in order to quickly resolve and track your service issues. All sites are fully documented in order to ensure efficiency in resolving issues. Titan works closely with our customer base in order to customize protocol, making post sales service a seamless venture.

Whether you have one location or hundreds, Titan will develop a program to fit your specific needs. Our programs include preventative maintenance, software support, emergency service response and full service contracts. Effective and reliable systems ensure your success as well as ours. You can count on Titan to tailor a support program which works best for you!